Coconut Bay Beach Resort & Spa All Inclusive

The room and the extra I paid for the Concierge but disappointed

+Food was excellent Pool was great for the kids The cabana was nice but expensive considering it’s an all inclusive resort

−The Concierge Service They never did a tour of the resort I had to ask for the bag and water bottle The room had a trundle bed and no other seating so I had to sit on the bed I never got invites that they listed no information on the resort in the bedroom The daily amenities were awful :- One day a sliced apple dipped in chocolate and hundreds and thousand One day a doughnut I had booked this room solely for myself large king bed But having the trundle bed all made up,as a bed was not good as I had no where to sit

A wonderful and memorable Caribbean getaway filled with relaxation, beautiful experiences, and lasting memories, with an

+We enjoyed the tropical atmosphere, beautiful resort grounds, pools, and opportunities to relax throughout our stay. The all-inclusive experience offered a variety of dining options and activities, and we especially appreciated the excursions, couples massage, and romantic oceanfront dinner. Although our first-night relocation was unexpected, staying at Serenity at Coconut Bay was a wonderful experience in its own right. The more intimate, upscale atmosphere, beautiful accommodations, added privacy, and overall sense of exclusivity made it feel like a luxurious retreat. It was a memorable experience and a lovely contrast to the livelier atmosphere at Coconut Bay. Overall, we made some wonderful memories and appreciated the opportunity to experience both properties during our vacation.

−Our biggest disappointment was the arrival experience. Despite having a confirmed seven-night reservation, our room at Coconut Bay was not available on our scheduled arrival date, and we were relocated to Serenity for the first night. Although Serenity was a lovely property, the change was unexpected and disrupted the start of our vacation. We also had difficulty with the complimentary airport transfer upon arrival and had to arrange transportation ourselves. While the resort acknowledged the inconvenience and provided a resort credit to accommodate, we would have appreciated better communication and coordination before arriving from not just the Resort, but also Booking.com travel representative given the closure of the Coconut Bay property on arrival. For a vacation booked in advance, with confirmed reservations, we expected a smoother check-in experience.

+Séjour inoubliable Mon fils s’est régalé. L’accueil les chambres le personnel au top un de mes meilleurs voyages à Ste Lucie. Le seul bémol c’est la distance quand vous venez de Castries

+I enjoyed the facilities which the reason this has been our 2nd stay at the hotel in just 1 year.

−We reached out about a week or 2 prior as there was a sudden death of an immediate family to try to get some accomodation. The rep i spoke to was so unhelpful and unbothered. Anyways to went to the funeral and was only able to check in at about after 7pm, we were so exhausted and hungry tried to get a seating at the restaurant silk / calabash and we couldnt. We headed to our room unfortunately as soon as we entered there was a weird smell. So we had to head back to front desk. We waited till 9:45pm before we could get another room and only to hear no proper empathy or consideration. Compared to my first stay which i rated to my social media a 10 this one was a 5