Beautiful Rooms Attached to a Carnival Cruise Ship
+Our second and last stay at the Rosewood. We were a small group (5 rooms, 9 people, staying anywhere from 5 to 7 nights). Our total group bill was in the neighborhood of $150,000. The staff of the hotel is great. The rooms were nice. The housekeeping was excellent. But that's where it ends. Everything was crowded, overpriced and nothing special. It was nearly impossible to get reservations in the restaurants. When you could get in you, were confronted with obscene prices, super slow service from the kitchens, and with a few exceptions, mediocre food. The common areas were filled with underaged, overserved kids (never once saw anyone carded) and an assortment of other rowdies. If you are looking for a high-end, luxury experience, this is not it. It's more like a Carnival cruise.
10.0/10
joshuadoubleyou
The Perfect Luxury Vacation for Families
+My family just returned from a lovely five-night stay at the Rosewood Baha Mar and it was truly a wonderful experience. I can't recommend it enough as the perfect destination for families with young kids who are looking for a luxurious and convenient place to get away.
The Property: The property is lush and well-landscaped, with beautiful tropical foliage, a pond full of stunning koi and African cichlid fish, and spacious bright green lawn. As an avid gardener, I particularly appreciated (and envied) how immaculately-maintained it was. We saw groundskeepers fastidiously working away every morning pruning branches and carting away leaves. The front entrance and lobby to the Rosewood is stunningly-decorated and very faintly perfumed with a pleasing tropical fragrance. The gentleman at the front desk that printed out my bill for me and asked about how our stay was going stood out due to his warmth and friendliness (which I wouldn't say was necessarily true of the concierge or some of ladies check-in).
The Pool: The swimming pool is spacious, clean, and offers a glimpse of the turquoise ocean just over the horizon with the beach only steps away from the shallow end. The pool is perfect for families with young kids like ours, as there is a zero-clearance entrance that gradually transitions from a few inches to several feet the further in you go. There are multiple lifeguards who watch the kids like a hawk, which was reassuring and a nice unexpected perk. They occasionally intervened politely and professionally whenever a swimming child was playing in a manner that was unsafe. The staff at the pool, both the servers and the attendants, were quite attentive and regularly checked in on us unprompted to see if there's anything we needed. We never had to wait particularly long at all for drinks or ordered food. While I'll give a special shout out to the pool wait staff Sidney and another guy whose name I can't remember but rhymed with "the man" (because he said his name was [something] "the man" lol), I commend all the guys who worked at the pool for being so friendly and on top of things.
The Beach: We only spent one day at the beach but service was good (not as outstanding as the incredibly-attentive staff at the pool but still good nonetheless) and the beach was clean. We even spotted a dolphin right off the Rosewood's beach one afternoon, which thrilled my daughter and made her stay.
Our Room and Hotel Cleanliness: Our well-appointed room was spacious, appeared newly-redone, and was thoroughly-cleaned daily. We slept incredibly well on the comfortable mattresses and soft linens, and it was comparably easy to have a quiet evening as compared to the other properties on the Baha Mar compound (the closer you are to the SLS Hotel, the louder it gets). The housekeepers were very warm and friendly, routinely stopping us with a smile on their faces to see if there was anything we needed. In fact, the entire Rosewood hotel was incredibly neat and tidy - one of the cleanest, well-kept hotels I've stayed in and rivaling five-star resorts I've been to in United Arab Emirates and Switzerland.
Dining: MAKE RESERVATIONS FOR DINNER EVERY NIGHT. To be frank, you will have a lot of trouble finding a place to eat on the Baha Mar compound without reservations. There were long lines of people standing around waiting because they didn't make reservations before they arrived. While we enjoyed many of the restaurants on the Baha Mar compound, our favorite meal by far was at the Rosewood's Café Boulud. The service and the food were far superior to all of the other restaurants at Baha Mar. We couldn't have enjoyed this meal more - if you're a seafood lover, be sure to try the delicious Red Snapper and Conch Salad if you have the opportunity and thank me later. The recommended wine pairing was spot-on. All of the servers at Boulud who assisted with our meal were incredible; warm, attentive, and professional. This was one of my most favorite meals I've had while on vacation in a very long time. I'll also note that I didn't wake up early enough for breakfast at the Rosewood but my family did and they really enjoyed both the food and said that service was very good.
Finally, I want to give a huge thanks to the Guest Relations and Quality Services Manager Ivanna Capron. She truly went above and beyond to accommodate us when we asked for a special treat to surprise our kiddos and delivered the level of service one would expect from a Rosewood property.
Job well done to the Rosewood Baha Mar and Café Boulud. Our stay with you was a total hit and we definitely hope to return again in the future.
6.0/10
Freedom725258
If you like cruise ships…
+Best analogy I can come up with is this is a cruise ship on land. The Rosewood is nice. Nice but generic. Nothing makes it a Rosewood when comparing to other Rosewoods. Having said this perhaps it is still on the nicer side for the area. Just bleh.
10.0/10
emilygW639HM
The best hotel ever - a 10!
+The service is amazing— Stacy the front desk manager is awesome! Professional and cool under pressure
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4.0/10
christinao883
The spa services were great but no amenities. The food and service overall is so subpar for a Rosewood. Never recommend
+Incredibly subpar service and food overall not Rosewood quality. No amenities at spa, every restaurant is tough to get in and super expensive.
4.0/10
D8232WZjohnl
Disappointing
+This hotel lacks rosewood level service food and generally the level of luxury. Disappointing given prices. Kids club is sub par and food was unacceptable given pricing.
6.0/10
wise2374
Incredible facility! Just not for us
+This is an impressive hotel situated in an even more-impressive sprawling Baha Mar complex. The grounds and facilities are spectacular. As for the rest, I'm reminded that they were chock-full during a very busy vacation week, and I think our expectations for something more relaxing were probably misplaced.
This isn't necessarily a serene retreat. It's too close to the rest of the Baha Mar complex, and while it's separated from it, you see and feel the activity on the other side of the wall. It felt more like the smaller nicer hotel in an otherwise blingy and impressive Las Vegas-style resort.
So expectations of a quieter and relaxing environment were a bit off, But there were a few things that left us with a not-great taste, mostly to do with interactions with people working there. Some of the team members were just unfriendly - and maybe some of that's to be expected on a weekend in which they have to staff up. We had a really surprising experience with a staff member who started blaring loud pumping music near the beachgoers on a Friday afternoon in advance of a newish Friday afternoon event they do at their beachfront restaurant. Every single person on the beach couldn't believe how it went from quiet to dance club within seconds, and the man who was setting it up was, like, surprisingly rude in his response to us. He said something to me I won't repeat here, Finally, a lovely manager came and helped resolve it after a while and managed to tone the music down a bit, But by then we were all rankled by the experience with this staff member and by no longer having one spot to be able to relax in quiet.
Sometimes it's the little things and this $2 one bugged me. (I can't believe I'm writing about $2.) At the breakfast the menu says that coffee is $10 (!) and if it's drip it includes refills. So when I got the bill (without refills by the way) I see there's a $12 charge. Now I don't really care about an extra $2 when i'm paying over $2k per night for a room to start with, but I looked again at the menu to see if I'd maybe missed something, and then asked the wait staff over to inquire about why the extra charge when the menu doesn't reference it. I didn't get a clear answer other than it was to cover refills, but when I asked another staff member about it, he said it looked like a typo. So,that's about when I started to feel a bit nickel-and-dimed by this place, like maybe I was being taken advantage of, and it just didn't feel very good. Like this little $2 charge with no explanation or transparency really landed poorly with me. And that's when I knew I wouldn't return.
But - would I recommend it for a family that wants luxury accommodation, isn't looking for the serenity but rather wants some of the action in an incredible Baha Mar facility? I actually would.
6.0/10
674clarem
Not a relaxing hotel
+Just returned from 7 nights at this hotel and unfortunately not the relaxing holiday we were hoping for. For the most part of our stay the hotel was hosting a conference and the hotel was totally overrun with it. Daily functions related to the conference meant that some of the public spaces were closed off to guests such as ourselves who were on holiday.
The noise levels in the evening when events were being held were totally unacceptable - it was if the hotel doesn’t care that people are on holiday.
The proximity to the other two hotels was also an issue - it constantly felt manic with the volume of, often, loud groups of people wandering around drinking alcohol in and around the Rosewood. Clearly coming through the casino from the other hotels.
Securing restaurant reservations was also a pain - if you didn’t book well in advance you didn’t get in. Rowdy queues formed at most of the venues.
Reception very rude on our last day - we had an overnight flight back to the UK leaving the hotel at 7pm and they would not provide a hospitality room to shower and change without a battle.
All in all we have had much better experiences in luxury hotels that have cost a lot less than this - it is overpriced and not worth it. I would be very reluctant to use the Rosewood brand again.
6.0/10
claraaY2337EN
Frustrating stay that didn’t feel 5 star
+I rarely leave negative reviews, but I’m sharing this because I left genuinely disappointed especially given the price point and the reputation of the Rosewood in the Bahamas.
We booked this stay expecting a true unwinding escape from New York (we both have very demanding jobs), and while the property has undeniable potential, the experience fell far short of what I associate with a 5 star hotel.
The room:
Our room was tastefully designed, comfortable, and exactly the aesthetic you want on vacation. We were on the 5th floor with a view over the central backyard area. Unfortunately, what should have been a peaceful setting became the opposite.
Noise / lack of tranquility:
One night there was a wedding party with extremely loud music that went past midnight. The sound carried so strongly that it honestly felt like the party was in our room. For a hotel positioned as a luxury, restful escape, this was unacceptable. Sleep and quiet are not “nice to haves” at this level they are BASIC expectations.
Service & billing issue:
I also had questions about a payment the hotel collected. It was almost impossible to find someone at the front desk when we needed help, and communication afterward was frustrating. After several emails, I finally got a call from someone who seemed completely uninterested in resolving the issue. For a luxury brand, I expected ownership, clarity, and follow-through not indifference.
Breakfast:
Breakfast was fine, but not memorable and definitely not up to the standard I expected from a top tier property. It felt more “average resort breakfast” than a standout experience.
Overall:
When you pay 5 star prices, you’re paying for peace, consistency, and exceptional service. Instead, we experienced disruptive noise late at night and surprisingly poor support when we needed help with billing. We left with an unsweetened feeling about the brand, and I would hesitate to pay this premium again especially at other Rosewood locations.
Would I return? Not at this price, and not unless the hotel improves its noise management and service responsiveness significantly.
2.0/10
Deer24
Stay Elsewhere
+I should have listened to the other reviews.
If you want to take your kids to a water park in the Bahamas - then Baha Mar could be just the place. If money is absolutely no object and you don’t care about bad value, then stay at the Rosewood. Otherwise, just stay at one of the other Baha Mar hotels.
If you want a peaceful or luxury vacation, stay elsewhere.
